Careers

Current Vacancies:
Export Sales Co-Ordinator (published 21 September 2009)

Following continued expansion, Mercian Labels Ltd are pleased to announce a vacancy for a further Sales Coordinator to join our current team.

The position involves an office-based role, responding to enquiries received via internet and telephone, and converting them into orders. A considerable proportion of time will be spent responding to requests for our Security Labels International subsidiary, both from existing and potential customers in the UK as well as international distributors. Many of these will involve our innovative new range of Label Lock™ products, a rapidly growing sector of our business.

Experience in export and distributor sales, and some qualification in a foreign language would be an advantage. An excellent telephone manner, a high degree of literacy and good business acumen will be important attributes.

Mercian Labels offer rewarding employment for our dedicated and motivated colleagues. For more details see our website at www.mercianlabels.com/careers

The position is full time, permanent, Cannock Based

Summary:

The role of an export sales coordinator is to take and process quotation requests from customers, actively seek the conversion of inquiries to orders and act in a customer service role between our production staff and customers.

Detailed Responsibilities:

To be responsible for accurate and timely issue of quotations and proforma invoices to our customers as required.

To process inquiries by phone, fax, email and personal visits in relation to company business.

To meet customers on our premises to discuss their requirements.

To maintain good relations with our customers.

To maintain an efficient working environment.

To make accurate purchases of material supplies for resale as required and take customer payment by credit/debit card as required.

To solve problems by liaising with other staff and customers.

Other tasks to support the business plan as and when required to ensure company business objectives are met.

Category	Essential	Desirable	How Identified
Numeracy and literacy	A good standard of numeracy and literacy is required to ensure accuracy of quotations with a high standard of written communication.	A formal and relevant mathematics qualification	Interview Test
Sales Knowledge	Sales experience	Internal telesales experience in a business to business environment. Experience of sales and or export sales.	CV
Communication Skills	Excellent, polite and persuasive telephone manner	Formal training and experience in executing sales procedures on the phone. Language qualification.	Interview
Other Skills and Knowledge	None	Customer service skills.	CV and Interview
Personal Qualities	Enthusiastic, hard working, well organised and able to prioritize. Able to meet deadlines self-starter. Able to work with others, and willing to contribute to the team.		Application, interview, references.
IT Skills	Ability to work windows based office PC applications using access, word, excel.	Experience of windows based office PC applications using access, word, excel.	Interview and practical test.

To apply please email (preferred) or post your CV or the company application form to the Sales Director - Mr Hugo Gell at hugo.gell@mercianlabels.com.

About Mercian Labels' Culture

Introduction

Deciding to join Mercian Labels is as much a lifestyle choice as a career decision. We know that there are many opportunities open to people like you who want to balance the many different aspects of your chosen lifestyle. This is why we have developed a workplace culture to attract and keep quality people on our team.

Individualism

Gone are the days of rigid management structures and archaic rules. Our staff to present themselves with professionalism in the workplace, earn respect amongst their peers and be proud of their autonomy. You will be given training, and as much decision making responsibility as you can handle comfortably.

Flexibility

We know you have a life outside work, and that sometimes this conflicts with your professional commitments. Thats fine, we try to work around this. Whilst maintaining essential levels of service, you can fit in late notice holiday breaks, child care, term time working, your sports team, working from home, even extended unpaid leave for overseas traveling. Whatever your aspirations, if you feel that you would like to join us, dont let your other commitments deter you from speaking to us.

Job security

We are not a hire and fire company. We are proud of our record in never having made a single redundancy in 40 years of trading. We are an Investors in People company. We were recently voted one of Staffordshire's top 25 employers. Our record speaks for itself.

Professional challenges, not stress

The world of small business is dynamic, evolving and challenging. Being busy making customers happy keeps us in business, but stress is nobody's friend. We aim to constantly bring new ideas to the business to learn from that challenge us all in a positive way. Yes, a conscientious person thinks about work outside the workplace, but extended hours working is rarely required. When we close at 5pm, pretty much all of us head home. Constantly working late every night wont be required by anybody outside board Directors.

Training and career progression

The downside of being a smaller business is that we dont have a traditional corporate ladder for you to climb. This business structure is pretty outdated anyway. What we have is better: freedom for you to create workplace challenges that offer learning opportunities that interest you. If we dont have a skill we need to develop an interesting and prospectively lucrative business idea, then we will train someone to do it. We are not a breading ground for managers, but we do get great satisfaction for nurturing individual talents.

Respect

We operate in a culture of openness, respect and fairness in line with our company values. Our values mean something to us, so please read them before applying to us.

Share the success

We have a very clear bonus scheme that pays out a clear percentage of our profits to all staff twice a year, before xmas and before the summer holidays. When we make a profit, we all get a fair share of it. This forms a substantial and growing part of the remuneration package for all staff.

Recruitment policy.

It goes without saying that we are an equal opportunities employer. Sometimes we have specific vacancies to fill, other times we are quite happy to find a role for quality people who feel they have something special to offer.

Please contact the Directors if you feel that a career at Mercian Labels would suit you as we are always keen to hear from quality people looking for a new challenge. We particularly look for people with excellent skills in the following roles: label production supervisors, internal sales coordinators, key account managers, label printers, dispatchers, open source IT staff, graphic designers and internal accounts / credit control staff. You can read about our company values here.