Here at Mercian Labels we often have customers enquiring how long it will take for them to receive their labels. We inform our customers that it is usually 2-3 working days before their labels will be delivered to them.
When delivering we usually use a next day carrier , although occasionally we do use the Royal Mail for small orders. There is always the option however for customers to come and collect their labels within working hours of our factory. We give customers the option to have their labels dispatched by a same day courier for an additional charge anywhere in the UK – we use City Link we we find to be the best for our type of goods and service levels our customers need.
When it comes down to turnaround time it does really depend on how complex the job is. Though with good communication with customers we can often produce work for dispatch within 24 hours by same day courier or timed carrier delivery. There is always a premium charge for this service which depending on the additional work involved and couriers, it is usually Â£50-Â£500 per job because of our usual 3-4 day disrupted production operation. It is important that customers do not ask for same day/next day delivery unless the requirement is urgent and they have the budget to help us meet their deadline.
We get very few complaints about our delivery times becuase we are so quick, but if you are really in a hurry, anything can be done, but it does cause disruption and we have to charge for this exceptionally quick level of service.