I recently purchases a new Dell Inspiron 1545 laptop from Amazon.co.uk
This came with Microsoft Windows Vista pre-loaded, but being the Open Source advocates we are here at Mercian Labels, I bought this laptop with the mind to install Ubuntu 10.04 right away.
Whilst installing Ubuntu 10.04 was easy, a few issues arose with getting the wireless working with the chipset, but thats another story; but after installing Ubuntu, I decided to try my luck at getting a refund from Dell for Windows.
I had read previous articles outlining a few steps in order to try and get a refund on Windows, so this is what I did.
Even though I purchases this through one of Amazon’s third party sellers, I thought it was best to contact them first.
I went through the process of contacting customer services (Amazon > Help, Click How do I contact customer service?, Login, Click E-Mail and then Put in order number, then select Issue: Return and Refunds, and then I sent the following email:
SENT On: 28/07/2010 10:30am
To Whom this may concern.
I recently purchased a Dell laptop from yourselves, order number ############.
I do not agree to the terms of the Dell Software Licensing Agreement or the Microsoft Windows End User License Agreement.
I confirm that I have not used any of the software on the laptop, nor booted the laptop up into Windows, and have deleted all preloaded or embedded software from my Dell Laptop.
How will you refund the cost of the Microsoft Windows Vista software? I note that Windows Vista Home Premium retails at £151.95, which means a total refund of £151.95 is due.
Within 19 minutes of sending the email, I got a response from Amazon, which was prompt, stating:
Response: 10:49 28/07/2010
Thank you for contacting Amazon.co.uk.
After looking into your enquiry, I can see that you have placed this order ############## with one of our registered third party seller “######”.
I am sorry to learn that you are not happy with the license agreement. In a case like this, we do ask that you first contact the seller to explain the situation and to make appropriate arrangements.
To contact your seller just click the Your Account link on the top right of Amazon.co.uk, and click the Your Orders button. Next select the order from the options Orders Listed by Date.
Then locate the relevant order number on the left of the screen. You will also see an image of the item(s) in your order so as to identify it correctly.
Once located, look for the yellow button to the right of your screen reading Contact Seller.
For more information on communicating with Marketplace sellers, you can visit this link:
I hope that this issue will be resolved to your satisfaction
Thank you for your understanding and for shopping at Amazon.co.uk Marketplace.
I have sent the exact same email I originally sent to Amazon, to the third party seller, and will update this post as and when I receive any response.