It is the policy of Mercian Labels Ltd to manufacture high quality products which consistently satisfy the needs and expectations of our customers, are safe and legal, comply with relevant regulations, and are delivered with speed and service.
We shall ensure that our Quality Management System is managed and maintained in accordance with the internationally recognised quality management standards BS EN ISO 9001, ISO 17712 & the BRC Global Standard for Packaging & Packaging Materials.
Customers are at the heart of our business. We are proud that our business systems and processes have been evaluated and certified, but what really matters is that our solutions are delivered to our customers as they expect. Right First Time… On Time.
For us quality is a culture, and not a department, and we take our quality responsibilities seriously.
Everyone at Mercian Labels Ltd is personally responsible for maintaining the quality chain. The Senior Management Team will ensure that our Quality Management System remains effective and is subject to regular internal and external audits, and as Managing Director I take full responsibility to ensure that this policy is communicated and implemented throughout the organisation and any other interested parties.
Dr Adrian Steele